We guarantee to protect your privacy. We take great care to make sure you receive the best protection possible for your personal information and any financial details that you provide. The La Redoute website is a secure site, and any personal data we collect from you is safe from misuse.
We abide by the Data Protection Act 1998 and we make sure that any personal information we hold is handled properly. This means that your information will be fairly and lawfully processed, that we will make sure that it is accurate, and that your information is not kept for longer than necessary. Your information will be kept secure and processed in line with your rights under the Data Protection Act 1998 and will not be transferred to countries without adequate protection.
Your name, date of birth, address, customer number, telephone number, e-mail address, credit/debit card number, expiry date and issue number. If you enter a prize draw we need your name, address, customer number and e-mail address.
We use the information you provide to
As a responsible lender we search the files of credit reference agencies who record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We check everyone's details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such records to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with whom you are financially linked, to prove identity, for money laundering prevention and fraud prevention.
We may also use your information, including shopping habits, to approve, open and run your credit account, including payment recovery, debtor tracing and for our marketing. We may share your information with other organisations who may contact you for marketing purposes. If you do not wish to be contacted by third parties for these purposes, please write to us or telephone Customer Care Team or send an email to us.
We may use your email address for such purposes but will not pass your details to third parties unless you have given us express permission to do so. If you do not want us to use your email address for marketing purposes please write to us or telephone our Customer Care Team or send an email to us with your name and customer number in the message box. If you are happy to receive electronic marketing from La Redoute but no longer wish to receive electronic marketing from third parties you may withdraw permission for third party contact at any time. Simply write to us or telephone our Customer Care Team or send an email to us with 'email no third party marketing' as the subject heading and your name and customer reference number in the message box. We will process your request as quickly as possible.
If you require details of the credit reference agencies from whom we obtain and with whom we record information about you please write to us or telephone our Customer Care Team.
To provide you with specially tailored information from our website and to track the effectiveness of online advertising we, in conjunction with third party companies, may use cookies. Cookies are pieces of data that a website can send to your browser and may be then stored on your system. Cookies allow us to understand who has seen which web pages and any advertisements that may be placed on them and to track the effectiveness of our online advertising generally. They also help us to determine how frequently particular pages are visited and to determine the most popular areas of our website.
This information helps us to improve the overall level of service we provide to you. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. I would like to view the privacy policy of the third party companies. I would like to opt out of online tracking.
All the information above is transmitted securely using SSL encryption. This means that the information is sent in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your details. This is done by encrypting the data between your computer and our server. We encrypt the data using a certificate provided by a trusted third party, Verisign. For more details, click on the Verisign logo.
You can tell that the data is encrypted as the address in your browser will change from // to // and a small padlock icon will appear at the bottom of your browser window. This is your guarantee that you can send your details to us with confidence.
We are required by the Data Protection Act 1998 to follow strict security procedures in how we store and disclose information. You may be assured that we will adhere to these procedures with your personal details.